Tailored AV Support Packages
We understand how vital your AV setup is to your business, whether you need to make an essential interactive presentation or set up a conference call via Zoom. It can be frustrating when your business critical setup isn’t working or being appropriately maintained, and you’re losing money from an unused room.
At Concept AV, our solutions experts know that our job doesn’t end after the initial setup. We also understand that no two businesses are the same. That’s why we offer tailored support packages, so you only pay for the services you need. Our experienced team will take the time to get to know you so they can produce a customised solution. You can rest easy knowing that your systems are consistently monitored, reviewed and maintained for optimal performance.
Get in touch with us today to find out more about how we can best help you with your AV support needs.
If you have an issue with your AV system, it’s crucial that you’re able to get it fixed quickly so you can continue with your workday. We offer onsite support from local Perth technicians so you can feel confident we’ll be available to help when you need us.
AV equipment and setup is a costly business expense, so you want to make sure it’s performing at its best. Professional technicians’ regular maintenance checks can help you avoid costly repairs and replacements further down the track.
There’s no point installing impressive equipment if your team doesn’t know how to use it. Our training services will leave them feeling empowered to use your AV systems with confidence and ease.
We offer support and swift resolution through remote access to your AV equipment if you need quick offsite help to assist with issues.
As part of our preventative maintenance, we’ll include a monthly report of our visual and operative checks, so you know what’s going on with your AV system.
24/7 Business-Critical Support
Some issues need to be fixed immediately, no matter what the time is. If you’re experiencing a business-critical problem with your AV system, we can provide telephone support, so you can get back to running your business as soon as possible.
Our resident technician support system ensures that your business systems are consistently operating at their best for consistent support from a technician who knows your business inside and out.
Concept AV offers extended warranties on behalf of our suppliers, including hardware cover, and software updates. You can rest easy knowing your equipment will stand the test of time.
Simple Ticketing Support
When you need help with your AV systems, the last thing you want to do is figure out complicated ticketing systems. We’ve made it easy for you to reach us when you need support through our client ticketing portal. Our mobile ticketing app allows technicians to update ticket statuses, add notes and photos directly from the site, so you’re kept up to date while they’re on the go.
Do you know if your AV system is up to scratch? Let us take a look for you with our FREE AV audit!
Dept of Mines and Petroleum Meeting Rooms
ABOUT DEPT OF MINES & PETROLEUM Lead agency in administering Western Australia’s multi-agency regulatory framework. DMP ensures the State’s safety, health and environmental standards are world best practice and consistent with relevant State and Commonwealth legislation, regulations and policies. Concept AV was invited to tender for this project based on the excellent results of previous […]
CHOGM Operations Centre
ABOUT CHOGM OPERATIONS CENTRE A mission critical AV solution required for security CHOGM in Perth. CUSTOMER NEEDS In the planning phase leading up to the Commonwealth Heads of Government Meeting (CHOGM) in Perth Western Australia at the end of 2011, WA Police identified the need to substantially upgrade their ability to monitor the vast and […]
Main Roads Traffic Operations Centre
ABOUT MAIN ROADS TRAFFIC OPERATIONS CENTRE The Traffic Operation Centre (TOC) monitors and manages traffic on the road network 24 hours per day, including the operation of all traffic signals, variable message signs and traffic monitoring cameras. CUSTOMER NEEDS TOC facilitates the timely response to traffic related incidents on the arterial road network to maintain […]
ABOUT WESLEY COLLEGE Wesley College is an independent day and boarding school for boys and girls situated in South Perth, Western Australia. Wesley has 1,500 students from pre-kindergarten to Year 12, including 150 boarders. The College is co-educational up to Year 6 then boys-only to Year 12, with a unique structure incorporating a middle school […]