Customer Support

Customer Support

Tailored AV Support Packages

We understand how vital your AV setup is to your business, whether you need to make an essential interactive presentation or set up a conference call via Zoom. It can be frustrating when your business critical setup isn’t working or being appropriately maintained, and you’re losing money from an unused room. 

At Concept AV, our solutions experts know that our job doesn’t end after the initial setup. We also understand that no two businesses are the same. That’s why we offer tailored support packages, so you only pay for the services you need. Our experienced team will take the time to get to know you so they can produce a customised solution. You can rest easy knowing that your systems are consistently monitored, reviewed and maintained for optimal performance.

Get in touch with us today to find out more about how we can best help you with your AV support needs. 

Onsite Support

If you have an issue with your AV system, it’s crucial that you’re able to get it fixed quickly so you can continue with your workday. We offer onsite support from local Perth technicians so you can feel confident we’ll be available to help when you need us.

Preventative Maintenance

AV equipment and setup is a costly business expense, so you want to make sure it’s performing at its best. Professional technicians’ regular maintenance checks can help you avoid costly repairs and replacements further down the track. 

Training Services

There’s no point installing impressive equipment if your team doesn’t know how to use it. Our training services will leave them feeling empowered to use your AV systems with confidence and ease.

Remote Access

We offer support and swift resolution through remote access to your AV equipment if you need quick offsite help to assist with issues.

Monthly Reporting

As part of our preventative maintenance, we’ll include a monthly report of our visual and operative checks, so you know what’s going on with your AV system.

24/7 Business-Critical Support

Some issues need to be fixed immediately, no matter what the time is. If you’re experiencing a business-critical problem with your AV system, we can provide telephone support, so you can get back to running your business as soon as possible. 

Resident Technician

Our resident technician support system ensures that your business systems are consistently operating at their best for consistent support from a technician who knows your business inside and out.


Concept AV offers extended warranties on behalf of our suppliers, including hardware cover, and software updates. You can rest easy knowing your equipment will stand the test of time.

Simple Ticketing Support

When you need help with your AV systems, the last thing you want to do is figure out complicated ticketing systems. We’ve made it easy for you to reach us when you need support through our client ticketing portal. Our mobile ticketing app allows technicians to update ticket statuses, add notes and photos directly from the site, so you’re kept up to date while they’re on the go.

Simple Ticketing Support

Do you know if your AV system is up to scratch? Let us take a look for you with our FREE AV audit!

AV Projects

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Our Partners

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Let Us Know Your AV Needs

Let Us Know Your AV Needs

Fill in your details using the form and we’ll put you in touch with a dedicated technical consultant who will get to know you and your business needs so we can provide you with the best AV solutions.


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